Refund policy

Return & Refund Policy

Thank you for shopping at WOLVEN. We are committed to offering high-quality viral and general products. If you are not completely satisfied with your purchase, we are here to help.

Checking Warranty We offer a 2-Day Checking / Return Warranty on eligible products from the date of delivery.

Eligibility for Returns & Exchanges

• The product is damaged, defective, or physically broken upon arrival.
• The item delivered is different from what you ordered (wrong item/variant).
• The item must be unused, in its original packaging, with all tags and accessories intact.

Non-Returnable Items

• Products damaged due to misuse, electrical surges, or improper handling after delivery.
• Items marked as final clearance or non-returnable due to hygiene reasons.

How to Claim a Return / Exchange

1. Record an unboxing video when opening your parcel.
2. Share your Order Number, unboxing video/photos, and a brief description of the issue via WhatsApp at 0371-3013993 or email wolven.pk@gmail.com within 7 days of delivery.
3. Once approved, you will be requested to send the item back to our dispatch facility.

Refunds Process

• After inspecting the returned item, we will process your replacement or refund.
• For Cash on Delivery (COD) orders, refunds are issued via JazzCash, EasyPaisa, or Bank Transfer within 3–5 working days after receiving the returned parcel.
• Shipping costs are non-refundable unless the return is due to a mistake on our end (damaged/wrong item).